Too many free trial accounts used on this machine. Please upgrade to pro.
The message
Too many free trial accounts used on this machine. Please upgrade to pro.What it means
Cursor's anti-abuse check thinks more than one free account has been used on this computer, so it blocks free and trial requests from it. Paid accounts aren't affected.
What to do
If it's a mistake, email hi@cursor.com with your Request ID and ask them to review the flag. Upgrading to Pro gets past it straight away.
You sign up for Cursor, open a project, send your first chat message, and get this instead of an answer:
Too many free trial accounts used on this machine. Please upgrade to pro. We have this limit in place to prevent abuse. Please let us know if you believe this is a mistake.Most people paste only the first two sentences. In July 2026 one report on the forum had "Pro" with a capital P on Cursor 3.13, so you may see either (it's the same block).
What the message means
Cursor keeps track of which free accounts have been used on each computer. When it sees more than one, it stops giving that machine free trial usage. A Cursor staff member (danperks, on the forum) put it this way in December 2024: the alert "should only show up if you have already used other Cursor accounts on your machine before. We do this to avoid people abusing our free trial over and over."
Staff were still describing it the same way in September 2026. The check "triggers at the device and account level when Cursor detects multiple free accounts being used on the same machine." It's tied to the computer, so a second sign-up on the same laptop (even an accidental one, as one user described in July) can set it off.
Why reinstalling doesn't fix it
People try the obvious things first: reinstall Cursor, delete the app data folder, sign in again, update to the newest version. A user in July 2026 had done all of those and still got the message. Their dashboard showed 0% of the free plan used (which is a bit maddening when the error's about using too much).
Staff answered that "email is the only way to clear the flag" and that "there isn't any setting change or reinstall trick on your side that will remove it." The flag lives on Cursor's servers, so nothing you wipe locally touches it.
The two ways past it
The quick one is paying. Staff said in July and again in September 2026 that upgrading to Pro "bypasses the free trial limit since it only applies to trial usage on that machine." That's what the message itself is pointing you to.
If you really haven't used another free account on that computer, email hi@cursor.com and ask for a review. Include your Request ID (in September staff said it's in the chat menu, top right, under Copy Request ID). Only that team can check the flag and lift it if it was set by mistake, and the forum can't do it for you.
One staff reply from July 2026 also mentioned that "there is a cool down period so you may be unblocked in a couple of days," but it came with an "I believe" and no other staff post we read repeated it. So don't count on it.
What first-time users have reported
The awkward case is someone who has never touched Cursor before and gets blocked on the first prompt. That's been reported since December 2024 and as recently as September 17, 2026. Staff said in 2024 that it "shouldn't stop a new user from trying out Cursor for the first time" and asked those users to email. Not everyone got a useful answer: two users wrote that the email reply only repeated the too-many-trials explanation, and one in November 2025 said they'd had no reply at all.
Other lines the same feature prints
Match yours against these if the one at the top of the page is not quite it. They come from the same code and mean related things.
Too many free trial accounts used on this machine. Please upgrade to Pro.Too many free trial accounts used on this machine. Please upgrade to pro. We have this limit in place to prevent abuse. Please let us know if you believe this is a mistake.